At Rings by Love, we take immense pride in crafting each ring to your exact specifications. Given that all of our rings are custom-made from scratch, we kindly inform you that we do not accept returns or exchanges. Here is why:

• Personalized Craftsmanship: Each ring is meticulously tailored to your unique design, involving the procurement of gold and your selected diamond. This bespoke approach means that once an order is placed, considerable time and effort are invested in creating your distinctive piece.

Informed Decision-Making

We recognize that purchasing an engagement ring is a momentous decision. To support you in this process, we offer the following services:

• Digital Renders & Videos: For any specific variations of our products, as well as additional customizations or fully bespoke designs, we provide high-quality renders and videos upon request.

• Replica Prototyping: For added assurance following the delivery of images and videos, we offer the option to create a silver replica of your ring for a nominal fee. This allows you to visualize the final product accurately. For associated costs, please visit our [insert page link here].

Aftercare and Cost Efficiency

• Complimentary Aftercare: To ensure your peace of mind and in light of our no-return policy, we offer complimentary aftercare. This includes one free ring resizing and a complete refinish and polishing service within one year of purchase.

• Cost Efficiency: Operating primarily as an online business from our workshop, rather than a traditional office or showroom, enables us to maintain lower overhead costs. This allows us to pass these savings on to you, ensuring better value, higher quality, and an honest price without exaggerated markups.

We appreciate your understanding of our policy. Should you have any questions or require further assistance, please do not hesitate to contact us.

At Rings by Love, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy outlines the types of information we may collect from you or that you may provide (“Personal Information”) on the ringsbylove.com website (“Website” or “Service”) and our practices for handling that information. By accessing and using the Website and Services, you acknowledge that you have read and agree to this Policy. If you do not agree, please do not use the Website and Services.

1. Information We Collect

Automatic Collection: When you visit our Website, our servers automatically record information sent by your browser, including your IP address, browser type, operating system, pages visited, and time spent on the site. This data is used for statistical purposes and to identify potential abuse.

• Account details (username, user ID, password)
• Contact information (email address, phone number)
• Basic personal information (name, country of residence)
• Payment information (credit card details)

2. Privacy of Children

We do not knowingly collect Personal Information from children under the age of 13. If you believe a child under 13 has provided us with Personal Information, please contact us for deletion.

3. Use and Processing of Collected Information

We act as both a data controller and a data processor under the GDPR. We collect Personal Information necessary for your access to and use of our Website and Services. We may use your information for the following purposes:

• Create and manage user accounts
• Fulfill and manage orders
• Deliver products or services
• Improve our services
• Send communications and respond to inquiries
• Enforce terms and conditions

Our processing of Personal Information is based on the following legal grounds:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests pursued by us

4. Payment Processing

When using our Services that require payment, you may need to provide credit card details. We utilize third-party payment processors ("Payment Processors") to securely handle your payment information, which is governed by their privacy policies.

5. Managing Information

You can delete certain Personal Information through your account settings or by contacting us. We will retain your information as long as necessary to fulfill legal obligations or complete transactions.

6. Disclosure of Information

We may share your information with affiliates and Service Providers who assist in operating our Website and Services, provided they adhere to privacy standards consistent with ours. We do not share personally identifiable information with unaffiliated third parties.

7. Retention of Information

We will retain your Personal Information as long as necessary to fulfill legal obligations. Once the retention period expires, your information will be deleted.

8. Transfer of Information

Your Personal Information may be transferred to and stored in countries outside your own, including Canada. Transfers outside the EU will occur only with your explicit consent or as permitted by the GDPR.

9. Data Protection Rights under the GDPR

If you are a resident of the EEA, you have certain rights regarding your Personal Information, including:

• Withdrawal of Consent
• Access to your information
• Correction of inaccuracies
• Objection to processing
• Restriction of processing
• Erasure of your information
• Data portability
• Right to complain to a data protection authority

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories and specific pieces of Personal Information we have collected and disclosed, as well as the right to request deletion of their Personal Information.

11. Cookies

Our Website uses cookies to enhance your online experience. You can accept or decline cookies through your browser settings.

12. Data Analytics

We may use third-party analytics tools to gather information about user activity on our Website for statistical reports and service improvement.

13. Information Security

We store all data on local encrypted hard drives and do not share any Personal Information with third parties. We implement reasonable security measures to protect your Personal Information from unauthorized access and disclosure.

14. Data Breach

In the event of a data breach, we will take appropriate measures and notify affected individuals if there is a reasonable risk of harm.

15. Changes and Amendments

We reserve the right to modify this Policy at any time. Updates will be effective immediately upon posting. Your continued use of the Website after changes constitutes your acceptance of the revised Policy.

16. Acceptance of This Policy

By accessing and using our Website and Services, you acknowledge that you have read and agree to this Policy. If you do not agree, you are not authorized to use our Website and Services.

All payments for online orders are processed securely through Shopify. We accept various payment methods to ensure a smooth and convenient shopping experience.

Accepted Payment Methods

• For online orders: All major credit cards, Apple Pay, and Google Pay are accepted through Shopify.
• For bespoke custom design requests: We accept e-transfers, cheques, cash, and all major credit cards via an invoice sent online for secure payments.
  
  Pricing and Taxes
  Please note that all prices are subject to Ontario's HST/GST tax. This tax will be applied at checkout, regardless of the payment method used.

Payment Terms

• Full payment is required at the time of order placement for online purchases.
• For bespoke custom designs, a deposit may be required, with the remaining balance due upon completion.

Contact Us

If you have any questions regarding our payment policy or need assistance with your order, please feel free to reach out to us. Thank you for choosing Rings by Love!

At Rings by Love, we ensure that all items are shipped quickly, tracked, and fully insured for your peace of mind. Once your order is shipped, you will receive an email and/or text with your tracking number.

Delivery Times

• North America: Delivery typically ranges from 2 to 7 business days.
• International Orders: Rates and timelines may vary. Please inquire for specific details.

We understand that some clients may have preferred couriers based on proximity or service quality. If you would like to request a specific courier, please let us know, and we will do our best to accommodate your request.

Customs Duties & Taxes

Please note that all clients are responsible for any customs duties and taxes that may be imposed by their respective governments upon the arrival of items in their country.

At Rings by Love, we are dedicated to creating beautiful, personalised engagement rings that reflect your unique vision. To ensure a smooth and efficient process for both our customers and our team, we have established the following Custom Design Policy.

1. Custom Design Submission

• Design Ideas: We encourage you to send your custom design ideas via pictures, drawings, or descriptions through email or text. This allows us to assess your request and provide feedback within 24 hours regarding our ability to create your design and a free estimate on cost with your desired material and diamond choice. We will also address any concerns we may have, particularly regarding safety and practicality (e.g., designs that may risk a stone falling out).
  
  
• Consultation Option: If you prefer a more in-depth discussion or have questions you can also book a complimentary consultation before making a submission.
  

2. Bespoke Ring Design Fees and Limitations

• Service Costs: For fully bespoke designs, if your design request is simple and classic, there will be no fee, even if you do not make a purchase. However, for more intricate and time-consuming designs, a design fee of $150 will apply. This fee will be waived if you decide to proceed with the purchase. If a design fee is necessary, we will communicate this during our initial correspondence. This way, you will know whether we can provide complimentary designs or if a bespoke, intricate design will require a fee.
  
  This policy helps us manage our time effectively, ensuring we can serve all our clients while still providing high-quality designs. Thank you for your understanding, and we look forward to working with you!
  
  
• CAD Design Fee (if applicable): The fee for CAD designs begins at $120 for applicable ring designs. For more intricate designs, the fee may vary based on the complexity of the request. This fee includes up to five revisions of the initial design, allowing you to request changes to the renderings. Our team is dedicated to addressing your concerns to ensure your satisfaction. Please note that any revisions beyond the initial five will incur a charge of $40 per additional revision. However, this fee will be waived if the ring is purchased.
  
  Our designers invest significant time and expertise in creating and producing high-quality, realistic images and videos of your design. All CAD work, 3D printing, and prototyping are conducted in-house to maintain the highest standards of quality.Thank you for your understanding, and we look forward to bringing your vision to life!
  
  
• Serious Inquiries Only: We greatly value customers who have a clear vision of their needs. To facilitate an efficient and productive process, we kindly encourage you to come prepared with specific ideas and requests. While we are more than happy to accommodate your design needs, we kindly ask for your understanding that an excessive number of requests or indecisiveness may impact our ability to serve all clients effectively. Thank you for your cooperation.

3. Timeline

• Rendering Times : Once you confirm and wish to proceed with a design, we will create and send you the renderings within 2-5 business days, depending on our current order volume. All revisions will be delivered within 2-3 business days.
  
  
• Production Timelines: After the design is approved, regular production timelines will apply unless specified otherwise. We aim to keep our timeline of 1-4 weeks; however, in rare instances, we may need additional time to fulfil your custom request. If this occurs, you will be promptly notified via text or email, indicating the delivery window for your engagement ring. If you require your engagement ring by a specific date, please inform us in advance so that we can make any necessary adjustments to accommodate your timeline.
  

4. Feasibility of Design Requests

• Feasibility: While we strive to accommodate a wide range of design requests, certain designs may not be feasible due to technical limitations or safety concerns. We reserve the right to decline requests that are impractical or outside our expertise.
  
  
• Limited Liability: If you have specific requests, such as omitting the gallery on a non-round stone or using very thin prongs, please be aware that these choices may compromise the ring's security and durability. For instance, a thin band may bend, and thin prongs may not adequately secure the center stone.If you choose to proceed with these specifications, we will not be able to offer our lifetime manufacturing warranty, as we adhere to specific methods that ensure stability. Deviations from these standards may affect the design's long-term durability.
  

5. Communication and Expectations

• Clear Communication: We encourage open communication throughout the design process. Please feel free to share your ideas and inspirations during the consultation.
  

6. Contact Us

• If you have any questions or would like to schedule your free consultation, please reach out to us at:
  
• Email: info@ringsbylove.com

These terms and conditions (“Agreement”) govern your use of the ringsbylove.com website (“Website” or “Service”) and its related products and services (collectively, “Services”). This Agreement is a legally binding contract between you (“User”, “you” or “your”) and Rings by Love (“we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or legal entity, you represent that you have the authority to bind that entity. If you do not agree with these terms, you must not use the Website or Services.

1. Accounts and Membership

You must be at least 18 years old to use the Website and Services. By using the Website, you confirm that you are at least 18. You are responsible for maintaining the security of your account and for all activities under it. Notify us immediately of any unauthorized use of your account. We may suspend or delete your account if you violate this Agreement.

2. Billing and Payments

You agree to pay all fees associated with your account as per the current billing terms. We reserve the right to request identification for high-risk transactions and to change product pricing at any time. We may limit or cancel orders at our discretion.

3. Accuracy of Information

We strive for accuracy on the Website but may have typographical errors or inaccuracies. We reserve the right to correct these without prior notice and do not guarantee that the information is always up to date.

4. Links to Other Resources

Our Website may link to third-party resources. We do not endorse or assume responsibility for the content or actions of these resources. Use them at your own risk.

5. Intellectual Property Rights

All intellectual property rights related to the Website and Services remain with Rings by Love or its licensors. Your use of the Website does not grant you any rights to our intellectual property.

6. Disclaimer of Warranty

The Services are provided on an “as is” basis. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose. Your use of the Services is at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, Rings by Love and its affiliates are not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the prior month.

8. Indemnification

You agree to indemnify and hold Rings by Love and its affiliates harmless from any claims or damages arising from your use of the Website or Services.

9. Dispute Resolution

This Agreement is governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario, and you waive any right to a jury trial.

10. Changes and Amendments

We may modify this Agreement at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Services constitutes acceptance of the revised Agreement.

11. Acceptance of Terms

By using the Website and Services, you agree to these terms. If you do not agree, do not use the Website.

12. Contact Us

For questions or concerns, please contact us at:

Email: info@ringsbylove.com