Frequently Asked Questions

Detailed answers to common inquiries

Below, you'll find a collection of frequently asked questions, organized by category for your convenience. If you have any questions that are not covered below, please don't hesitate to get in touch with us.

General Information

How much does an engagement ring cost in Toronto?

What is the process for appraising and valuing engagement rings?

Where are your rings manufactured?

What makes your engagement rings unique and of high quality?

What is the difference between mined and lab diamonds?

What are the benefits of lab-created diamonds for engagement rings?

What is the difference between platinum and gold for an engagement ring?

Do your diamonds come with certification?

What payment methods do you accept?

Do you have a return or exchange policy?

What does your lifetime guarantee cover?

Customisation & Design

Do you create fully custom jewelry?

Can I further customise any products from the shop?

Can I provide my own diamond or gemstone?

Can I make changes to my order after placing it?

How long does the customisation process take?

What is the cost of custom design services, are there any additional fees?

Can I get a price estimate for a custom design engagement ring before starting the design process?

How can I get in touch to start creating a custom ring?

Are you able to create any custom design, no matter how unique or complex?

What kind of renderings do you provide, and how many design revisions are included in the customisation process?

Are you able to create a replica of my design before manufacturingthe real ring?

More Questions? We`re Here to Help