We understand that choosing the perfect engagement ring is a significant decision. That's why we offer a worry-free shopping experience with our comprehensive warranty and return policy.
Lifetime Manufacturing Guarantee
Your engagement ring is a symbol of your love, and we want it to sparkle for a lifetime. We stand behind the exceptional craftsmanship and sturdiness of our rings, offering a lifetime warranty against manufacturing defects. This means if you ever experience any issues with the craftsmanship of your ring, such as loose stones, faulty settings, or breaks due to defective materials, we'll repair or replace it at no cost to you.
What the Warranty Does Not Cover: Daily wear and tear, accidental or intentional damage, and cosmetic imperfections like dents or scratches are not covered under the warranty. These minor imperfections are a natural part of everyday usage.
How to Make a Claim: Simply email us at support@ringsbylove.com with your order number and a clear photo or video of the defect. We'll review your claim within 2 business days and get back to you with the next steps. If your claim is valid, you can either choose to bring your ring directly to us or we'll send you a free shipping label to ensure a hassle-free repair or replacement process.
Easy Returns
If for any reason you're not completely satisfied with your engagement ring, you have 14 days from the date of delivery to return it for a full refund. Please note all items must be unused and in original packaging.
How to Initiate a Return: Simply email us at support@ringsbylove.com with your order number and a brief note requesting a return. We will process your request within 2 business days and provide you with a prepaid return shipping label for your convenience. Once we receive and inspect the return, and assuming it's in its original condition, we will issue a full refund to your original payment method within 5 business days.
Complimentary One Year Aftercare
Every ring purchase includes a complimentary one-year aftercare package. This includes a free one-time resizing for a perfect fit and a complete cleaning, polishing, and restoration process to keep your ring sparkling like new.
How to Request a Service: To initiate an aftercare service email us at support@ringsbylove.com. Please include your order number and a clear description of the services you require (resizing, restoration, or both). Once we confirm your request, you can choose to either bring your ring directly to our store or send it to us securely by post. Upon completion of the service, we will notify you for pick-up or arrange for a complimentary return shipment.
Peace of Mind
We hope this information puts your mind at ease as you shop for your perfect engagement ring here. If you have any further questions, please don't hesitate to contact us!
